About the program
Attending to a gas station involves much more than just pumping gas and collecting payments. It requires a comprehensive approach to ensure smooth operations and maximize profitability. Petrol stations, also known as gas stations or service stations, play a crucial role in our daily lives, providing fuel for transportation and various convenience services. To ensure smooth operations and customer satisfaction, effective petrol station management is essential. Efficient petrol station management involves a holistic approach that encompasses inventory management, pricing strategies, maintenance, customer service, technology integration, marketing and environmental responsibility. By implementing these strategies, gas station attendants can optimize operations, enhance customer experience and drive profitability. Who should take this Course? This course is suitable for anyone who works in the energy sector as a station attendant. It focuses on the practical issues of identifying potential hazards, safe work practices and controlling a work programme on the forecourt. Training is mandatory not only to keep you safe but also patrons and the environment. Aim of the course By the end of this course, you will; understand the impact that both excellent and poor customer service has on your customers, how to communicate and solve problems, learn about the role of an attendant and how they should present themselves, learn about station image stewardship and equipment and facilities maintenance and learn about station and personal health and safety. Certification On successful completion of the course, a customised digital certificate will be issued to you instantly via email. This certificate will be personalised with your name, course name and date of completion. This certificate does not have an expiry date.